Support · Help article
Troubleshooting and login
Basic checks for login, messaging and media problems.
1
Refresh once
If a panel fails to load, try reloading after checking your connection.
2
Check form errors
If you cannot update a profile, read the required-field error message and verify picture formats.
3
Review browser permissions
If your microphone or camera does not work, check browser permission settings.
4
Ask for support
If a problem continues, report the feature, device/browser and steps that reproduce it — but never share a password.
Good to know
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